Returns
CANCELLATION POLICY – IF YOU CHANGE YOUR MIND ABOUT YOUR PURCHASE
You have 14
days to cancel your purchase when shopping with us.
The cancellation period expires 14 days after the day you:
a) Receive your item.
b) Take physical possession of the last item, in the case of an agreement
involving multiple different items ordered in one order and delivered
individually.
c) Take physical possession of the last batch or part, in the case of an
agreement for the delivery of a product consisting of multiple batches or
parts.
You must
notify us within 14 days of receiving the item that you wish to cancel your
purchase. Notification must be made via email: info@littledeluxe.com or by using the standard
cancellation form, which can be found at the bottom of the terms and
conditions.
You cannot cancel by simply refusing to accept the item without clearly
notifying us of this.
Please note that we do not accept returns on pacifiers made according to the consumer's specifications or with clear personal touches.
Partial
Purchase Cancellation
If you have purchased several items from us, you can return one or more items,
even if they were purchased in one order. Please note, however, that shipping
costs will not be refunded if you cancel part of your purchase.
RETURNING
ITEMS
You must return your order to us without undue delay and no later than 14 days
after notifying us of your decision to cancel the purchase. If you wish to
return an item, we are happy to send you a return label and deduct the shipping
cost from your refund.
When returning an item, you are responsible for ensuring that it is properly
packaged.
You bear the risk for the item from the moment it is delivered.
If you wish
to return the item, please send it to:
Littledeluxe
Omega 9
8382 Hinnerup, Denmark
Note: Your return shipment must only be sent to the company address – we do not collect returns sent to a parcel box or post office. However, you are welcome to return your item in person to our head office in Hinnerup at the above address.
ITEMS EXCLUDED FROM THE RIGHT OF CANCELLATION
- Items made according to the
consumer's specifications or with a clear personal touch.
Please Note: Littledeluxe does not provide a right of cancellation on custom-made pacifiers once production has started. This is accepted when placing the order.
You lose your right of cancellation if:
- You break the seal or packaging on items that, for health protection or hygiene reasons, are not suitable for return.
ITEM
CONDITION WHEN RETURNING
You are only liable for any reduction in the value of the item due to handling
beyond what is necessary to determine its nature, characteristics, and how it
functions. In other words – you can try the item in the same way as if you were
trying it in a physical store.
If the item has been used beyond what is described above, we will consider it
as used, meaning that in the event of cancellation, you will only receive part
of or no refund depending on the commercial value of the item. In some cases,
this may mean that you only get the shipping costs refunded.
To receive
a full refund, you must handle the item in the same way as you would in a
physical store. You may try the item, but not put it into actual use.
Your return item MUST be sent back in its original packaging. If the original
packaging is missing, this may result in a depreciation of the item.
REFUND
OF THE PURCHASE PRICE
If you cancel your purchase, you will naturally receive the amount you paid
back. In the case of depreciation, for which you are liable, this will be
deducted from the purchase price.
If you
exercise your right of cancellation, we will refund all payments received from
you, including delivery costs (this does not apply to extra delivery costs in
cases where you have chosen a delivery method other than the cheapest standard
delivery offered by us), within 14 days from the date we receive notice of your
decision to cancel the agreement. We will make such a refund using the same
payment method as you used for the original transaction unless you have
expressly agreed to something else.
We may withhold the refund until we have received the item back, unless you
have provided documentation of having returned it.
If you
cancel the purchase, please send the item to:
Littledeluxe
Omega 9
8382 Hinnerup, Denmark
Your return shipment must only be sent to the company address – we do not collect returns sent to a parcel box or post office.
WHAT TO
INCLUDE WHEN RETURNING AN ITEM
Please include a copy of the order confirmation.
Note:
We do not accept packages sent by cash on delivery.
COMPLAINTS
– IF THERE IS A PROBLEM WITH THE ITEM
For errors,
defects, or missing deliveries, please contact info@littledeluxe.com.
The consumer protection rules of the Danish Sale of Goods Act apply to product purchases.
When shopping at Littledeluxe.com, you naturally have a 24-month right to make a complaint. This means that you can either have the item repaired, replaced, refunded, or receive a price reduction, depending on the specific situation. It is, of course, a requirement that the complaint is justified and that the defect is not due to incorrect use of the product or other damaging behavior.
HOW QUICKLY SHOULD I COMPLAIN?
You must complain within a "reasonable time" after discovering the defect with the item. If you complain within two months after discovering the defect, the complaint will always be considered timely.
WE WILL
REFUND REASONABLE SHIPPING COSTS
If the complaint is justified, we will naturally refund your (reasonable)
shipping costs.
THE ITEM SHOULD BE SENT TO:
Littledeluxe
Omega 9
8382 Hinnerup, Denmark
WE NEED THE FOLLOWING INFORMATION WHEN RETURNING THE ITEM TO US
When
returning the item, please specify what the issue is, as clearly as possible.
Additionally, we ask that you include a copy of your order confirmation to
facilitate processing and minimize the handling time of the complaint.
Note: We do not accept packages sent by cash on delivery or similar.
Remember, the item must always be sent back in secure packaging, and make sure to get a receipt for sending, so we can refund your shipping costs.